Our customer provides software development and e-learning services to its overseas partners. Company is also running international and domestic BPOs for few fortune 50 companies. Company has a big work force that renders US based technical recruitment and assists in processing of H1B visa for the US market.

With over 1500+ employees distributed over 7 geographical locations in US and India, our customer is a15 year old company. Company’s head quarter is in Silicon Valley with world-class delivery center in India. Company in India is a public listed company with total employee strength of 1200+.

The Challenge

Company was using Microsoft Exchange server from long time and IT department was reluctant on the usage of open source technology in their network. They were skeptical about finding the right skill-set to support the deployed technology in future. Company was not interested to use third party email hosting services due to fear of getting their confidential communication getting compromised. In the past company lost few sales orders due to delayed delivery of emails. Adhering to Microsoft technologies was attracting huge investment. Company wanted a technology partner who could suggest the right solution within the company’s budget.

With increasing mailboxes, distribution lists and hence sharp increase in email traffic in existing mailing solution, there was sharp decline in performance. Mail delivery rate was horribly slow, problem of server hanging was getting frequent that used to get resolved by a quick server reboot. In addition to this, increasing need of new mailboxes was attracting huge licensing cost. Effective handling of SPAM and email malware was becoming nightmare. Deployment of additional infrastructure to accomplish business continuity planning and DR policies would have been pocket burning with low return on technology investment.

The Solution

After few rounds of discussions with IT team of the company, ZoNIX understood all the pain-areas of the customer and designed the optimized mailing infrastructure for the customer. To align the technology within the IT budgets of customer, we recommended our customized open source mailing solution, ZoNIX’s mailing solution doesn’t encompass any commercial component and yet much powerful than commercial solutions. Along with security features like TLS/SSL communication, anti-spoofing and sender restrictions to group mail IDs,  etc. our mailing solution provides a user friendly control panel to the users to manage their own spam levels and also handle their individual quarantine, whitelist and blacklist. This slashes down the day-to-day administration work in tracing and releasing spam quarantine messages. We also implemented a high-availability mailing cluster to ensure that during the disaster, mailing resources are not unavailable more than 50secs. Also to perform maintenance tasks, we can easily switch the mailing from one server to another. Our on-going support services provided the IT team with peace of mind.

The modus operandi being followed was as below:

1. Detailed discussion with IT team to understand the problems with existing mailing infrastructure.
2. Designing the optimized solution as per budget and business needs.
3. Planned out seamless migration strategy.
4. Migrated the environment from old mailing solution to newer.

The Results

ZoNIX helped the company by providing optimized mailing solution within the IT budget of the company. High-availability of mailing solution and 24X7 remote support services provided the company with peace of mind.

1. No upfront licensing cost
2. Low on-going maintenance cost
3. Lesser day-to-day administration work
4. Compliance with BCP and DR processes of company
5. Gain of credibility in the market
6. Maximum advantages out of minimum cost.