Our value proposition – “Achieving customers delight by leveraging on cutting-edge technology solutions at nearly 10% of existing IT spending by following best industry standards and time-proven techniques.”

Today’s expanding and challenging business environment demands scalable and effectively optimized IT infrastructure with low management overheads and ever-improving service standards. Offshore remote infrastructure management brings an alternative approach to tackle this challenge. ZoNIX’s global network operations centre (NOC) based out in Delhi (capital of India) is meant to deliver seamless remote infrastructure management services to its clients. Our 24x7 remote infrastructure management services include round-the-clock monitoring helps us keeping a 24x7 bird-eye on faults and performance of IT assets to take proactive and informed decisions.

On crossing the stated threshold in network management tool for different components, an automatic alert notification helps our support staff to take quick and pro-active remedy decisions. Alerts are notified via different modes like email, IM, SMS, voice announcement and automated phone call to ensure quick remediation and hence achieving high availability of IT infrastructure. As many as 70% of IT problems can be avoided with effective monitoring of IT infrastructure and by making planned configuration changes. Our managed IT services inherit ITIL best practices that make sure team works in a highly process oriented environment to meet and exceed the expectations of their business-users.

ZoNIX’s notion and inclination towards open standards and solutions help the clients adopting better technology at bare minimal cost.

Methodology

Processes are the internal strengths of an organization that help a service provider deliver high quality services. We adopt best industry standards to execute our services and ITIL is considered to be the best framework present for services management. Our skill set training includes internal mentorship program to get our consultants ITIL ready and follow the framework in all the projects. We follow the following service delivery and support model recommended by ITIL.

Business Benefits

Better returns on technology investment: Our unique proposition allows our clients directly target the IT infrastructure cost with high quality services available to them all the time. Scalability is one of the important aspects when it comes to IT services delivered by us. It makes good business sense to save in IT infrastructure investment though innovation and IT industry knowledge that our team possesses.

1. Improved service levels: Our skill set enables us to deliver quality in all the projects we undertake
2. High end-user satisfaction
3. Reduced total cost of ownership (TCO)
4. Flexibility to scale-up the resources quickly

Key Differentiators

1. In-house IT Infrastructure solution deployment to save cost
2. Free annual vulnerability assessment services conducted by our parent company Torrid Networks (P) Ltd.