ZoNIX name stands for “UNIX Zone” and is a global leader in providing UNIX support services and covers plethora of operating systems (Red Hat, Debian, Sun, IBM, HP, etc.) and services (Mailing, Database, Web, Application, DNS, etc.) as part of its support function. ZoNIX helps you achieve maximum uptime under strict SLAs and provides you complete peace of mind. Our support services inherit ITIL best practices that make sure team works in a highly process oriented environment to meet and exceed the expectations of their business-users.

Our UNIX support is highly unique than traditional man-power oriented support services. We utilize the power of our customized centralized configuration management solution and custom in-house customized network management solution to manage UNIX based systems and hence capitalize on automated technology and process (ITIL) oriented support.

With the help of our network management and configuration management solution, we provide accurate reports on the faults and trends in the network to calculate the performance, changes and SLAs being achieved.

Our support methodology, expertise and competitive commercial offering can help you drastically reduce the overall support cost towards UNIX based systems in your network.

Inspite of huge benefits of deploying UNIX based systems or open source solutions in the network, major challenge for organizations to adopt UNIX based systems is its on-going support. ZoNIX solves this challenge with its expertise, technology, processes and experience.

Support Packages

Our support packages are available under different models to fit into our customer’s business objective:

1. Host based
2. Incident based
3. Dedicated man power based
4. On-demand
5. Hourly based

Business Benefits

UNIX is an administrator friendly system but requires a great level of expertise to effectively manage the systems and maintaining high uptime and achieve SLAs. ZoNIX's core expertise at UNIX based systems and open source software brings following business benefits to its customers:

1. Single stop UNIX support
2. Cost reduction strategy using avant-garde technology and solutions
3. Lesser human dependencies, reduces business risk
4. Regular detailed reporting
5. Reduced TCO
6. Guaranteed SLAs
7. High end user satisfaction

Key Differentiators

1. Years of experience in open source domain
2. Regular participation in open source communities and LUGs (Linux User Groups)
3. Always equipped with the latest technology
4. In-house open source research and development centre
5. Close association with product vendors like Red Hat, Canonical, Novel, HP, IBM, etc.